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Custom Emails
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Introduction: The Custom Emails functionality in PrognoCIS allows clinic users to send user-defined customized emails to all patients having a valid email address saved in the system. These custom emails can be used to extend the set of emails in PrognoCIS, and are sent by the system to patients on behalf og the clinic.

Field Description

Type: This dropdown consists of the following values:
  • Patient
  • Medic
  • Employer
  • Insurance
  • Attorney
  • Adjuster

Filter button:On clicking this button, the Filter Name popup is invoked. This popup contains filter options as columns that serve as conditions which help User to send text email. The first column contains rows with dropdown of filters such as First name, Last name, DOB, Gender, Location etc. Users can define multiple filters by selecting another filter on a new row. In the second column, the User is required to select filter matching criteria from the dropdown list. In the next column, User can enter required details of the patient according to the filter selected in the first column.Once User clicks on the OK button, the changes get saved for those selected patients which are part of the applied filter.
Note: For users having the TemplateHtmlEdit role, the HTML View and Normal View radio buttons are displayed on the popup.

To: This is a read only field where a message Email will be sent to (No) recipient(s). is displayed where "No" is the count of total number of recipients receiving the selected custom email. Based on the Type selected, the template is displayed, and the User can save this template by clicking the SAVE button and send the custom email to the respective User by clicking on SEND button.

Subject:Enter the appropriate subject in this field. This field cannot be kept blank. The maximum character limit for the email subject is 255 characters.

Add Image icon: Click on this icon to attach an image to the email. Place the cursor inside the email textbox area where the image needs to be added and then click the Attach Image icon to attach the image. If a user does not place the cursor inside the email textbox area then the image is added at the top of the message by default. The User can attach only JPEG, JPG, PNG, GIF and BMP types of image files.

Attach icon: Click on this icon to attach a file to the email. On adding the file as an attachment, the name of the attached file is displayed next to the Messages label. The User can attach PDF, JEPG, JPG, PNG, GIF, TIFF and Raw types of files from this icon. A maximum of 5 files can be attach as email attachments, and the size of each file needs to be less than 5MB. The attached file can be detached by clicking on the cross symbol available on the attachment.

Text Editor:This field displays a predefined email template.The user can edit the template as required, however the edited template is not updated in the predefined email template. Other icons available on the text editor header are Insert Phrases, Break Page, New line, Edit Mode, Overwrite and Insert table.

Insert Phrases icon: Click on this icon to add required phrases from the Transcription Phrases popup. Custom text message phrases are also available in this Transcription Phrases popup search list.

Insert Table icon: On clicking this icon, a popup is invoked wherein the User can define the number of rows and columns required for a table. After clicking on the ok button on the popup, a table having the selected number of rows and columns is added in the email editor section.

Action Buttons

SAVE button: Click this button to save the drafted Email.When the User comes back to this screen, the last saved draft is displayed in the email section.

SEND button:Click on this button to send the drafted message to the selected Patients.On clicking this button, the following message is displayed on the screen: "Email will be sent to X Recipient(s) . Click OK to send or Cancel to go back."The email is sent on clicking the OK button.

CANCEL button:If there are any unsaved changes, then on clicking this button, an alert message is displayed:"Click YES to save the draft and NO to discard the changes and close the screen" The user can take the required action to either save or discard the changes and close the popup.
See Also: Custom Text Messages