Introduction

The Patient Write Off screen allows users to write off the patient responsibility of a patient. To write off the patient responsibility, the claim should be in the 'Billed' state and the claim should have a patient responsibility balance.
Properties: This button is exclusively visible to users with Read Access to the Properties Master screen. Access to this button is strategically granted to enhance user functionality. Clicking the Properties button triggers a popup, presenting a list of properties from the Properties Master screen in PrognoCIS that cater to Patient Write Off.

Add New Patient Write Off

To add a new Patient Write Off, click the 'Add New' button. Enter the Date and select the Patient. All other fields are disabled. Click Save to retain the details. Once the Patient Write Off is saved, note that the other fields are enabled and the user can enter all details against this Write Off.

Patient Write Off No.: It is the patient write-off voucher number and is auto-generated by the system when the Patient Write Off is created. This is a non-editable field. It is hyperlinked to display the pop-up 'Patient Write Off - Last Update Details'. The 'Patient Write Off - Last Update Details' pop-up displays details like 'Claim', 'Code', 'User who updated the write off', and 'Timestamp - modified time and date'.

Write Off Date: It is the date on which the patient write-off was credited. Generally, the system enters the current date, but the user can change it using the binocular icon.

Status: There are two statuses for a Patient Write Off.

'Entered' - For a newly created Patient Write Off or until it is posted.
'Posted'- Once the Patient Write Off is posted using the 'Ready to Post' checkbox, the status finally changes to 'Posted'. It cannot be further edited unless it is reopened using the 'Re-open' button.

Post Date: It is the date of the Patient Write Off posting.

Select Claims for Write Off: : Click the binocular icon to select claims of the patient for which the patient responsibility amount is pending. (Note that claim records for Patient Bills Only are considered.)

Claims Details

Del:Click this icon to delete the selected claim from the Patient Write Off.

Claim ID: It is the ID of the claim selected for the Patient Write Off.

DOS: It is the date of service.

POS: It is the place of service.

Patient Name: It is the name of the patient associated with the claim which has to be written off.

Provider: It is the provider associated with the claim.

Bill Amount: It is the Total Billed Amount.

Bal Amt: It is the outstanding patient balance amount.

Insurance: It is the name of the insurance company associated with the claim.

Charge Code Details
Code: It is the charge code in the claim.

Name: It is the name of the charge code.

Bill: It is the billed amount of the charge code.

Paid : It is the amount paid for the charge code in the claim.

Bal: It is the calculated Balance Amount which can be written off.

Write Off Amount: In case there is a Balance Amount, the biller can enter the same amount under this column so that the bill amount and Write Off are fully matched and adjusted. If the Balance Amount is not written off, the bill will remain outstanding and will appear in every statement/report.

Reasons: Select the reason for the write-off from the drop-down list.

Comments: Enter comments here.

Upon posting, records in the bottom detail table for which no amount is entered will be deleted.

Note: Updates about the patient write-off are updated on the Patient A/C. Click the 'Pat W0' hyperlink on the Patient A/C to view the written-off amount. The Patient Balance is also updated on the Patient A/C.

Totals: Shows the totals of all the records.