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Classification (CL)

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Introduction: It is a list of categories for classifying complaints. It is a non-system-defined list which can be defined or modified by any user. The defined list is available on the Complaints Master screen (Settings → Configuration → under the Workflow column, click Complaints → Complaints Master screen → Classification dropdown list). Field Descriptions: Name: Enter the category for classifying the complaint. This is a mandatory field. Active: Select the checkbox to make the category active. Save: Click the Save button to save the entered details. Delete: Click the Delete button to delete the defined category. Reset: Click the Reset button to reset the record to its last saved details.