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Introduction: The Doctor very often is required to send a letter with
Assessment and Plan to the Referring Doctor. Like wise he needs to communicate
with the Patient, Insurance company and many others. Sometimes, the
provider is required to send a referral letter to a specialist. All these
letters must be a part of Claim Letter. This Claim Letter icon is
available on various screens. The list of screens are as follows:
Letter To: The drop-down list displays the following values depending upon the conditions as mentioned:
Note: If case system is not able to pick the value from the patient’s current encounter then the value is picked from patient’s registration details. Patient: Displays the Patient's name. To select another Patient, click the Patient search icon. Address Book: Click on the Search icon next to the 'Address Book' dropdown to invoke 'Address Book' Search List. This popup shows the list of all Address Book records saved on Settings → Configuration → Users column → 'Address Book' Master screen. User can select only three Address Book records from the Search popup. On selecting the fourth record, an error message Selected Max No Of Codes is displayed in a popup with an 'OK' button. If the Address Book records have Fax, Email and Address saved on the 'Address' popup of the 'Address Book' Master screen then on selecting records from the 'Address Book' Search popup, the stored data is populated in the 'Name', 'e-mail', 'Fax' and 'Address' fields of the 'Claim Letter' screen respectively. Date: This field displays the date. By default, it takes the current date. To/Cc: The user needs to select the desired option from the list i.e. either To or Cc. The first row is always saved as To. Name, e-mail, Fax and Address: Name is a mandatory field. User can also enter name with the email and/or fax and/or address fields. Send: The checkbox 'Send' is automatically checked for all the rows when any information (like Name, Email, Fax or Address) is entered. Subject: Enter Subject for the Letter in this box. By default, Subject will be set to Template Name selected. Status: The status is set by the system as:
Billing Docs button: On click of this button, it displays the list of documents supported. On selecting the checkbox, the documents are displayed besides Clear hyperlink. User is also given provision to detach the document using the detach button. Clear hyperlink: If Clear hyperlink is clicked, it removes the selected displayed documents. Set Sequence: Icon allows the user to set the sequence for displaying the attachments according to the User’s requirement. When the User clicks on , the attached documents popup displays the list of attached document’s Date and Type. To set the sequence for attached documents, user has the options to either ‘drag and drop’ the document (where it is required to be displayed) and click on Move Up/Move Dn button to set the document sequence where it is required. Note: The Set Sequence iconon the Claims Letter screen is enabled only after User saves the Attachments More Attachments button is enabled only when multiple attachments like more than 4 attachments is displayed which contains the rest of the attached documents. Select Tag:To add new contents at any position, move the cursor to that position and click there. Now select any Tag from the List Box. The program selects the tag, generates the relevant contents and inserts them at the cursor position. The generated contents can be a small string (like a Patient Name) or could be a multiple line string. The cc list and subject can be printed as part of the Letter by using special Tags. Tag [LETTER_SUBJECT] is used to print Subject and [LETTER_CC] is used to print CC. Letter: The dropdown displays the list of template to be attached to the letter. Template type with subtype 'CLMLET' is listed in Letter option. Edit Button: Click on this button to invoke 'Edit Claim Letter Template' popup to edit the values of the selected Claim Fillable Template. Letter Contents: The Text of the letter generated based on the template and the Tags used is shown here. The user can add / delete / change the contents. The text editor tool bar provides a wide range of functionality, with standard buttons, tool tips and functionality. Actions buttons: save button: Clicking the save button will save the changes. delete button: Clicking the delete button will delete the record. close button: Clicking the close button will close the popup. save as button: save as button on the Claim Letter popup will be shown disabled. Action icons on Claims Letter: There are 4 action icons on the top right corner of the screen. These icons offer different ways of sharing the selected letters and documents from this screen via print, fax, email, download and directly on all the Portals of PrognoCIS. Print: Click on this icon to print the selected letters. On closing the print window, the Status changes from Approved to Sent which is displayed in a hyperlink. On clicking the hyperlink, the Message Events popup is invoked that displays the Send Type as Print. Fax: Click on this icon to fax the selected letters provided that the fax number of the sender and receiver is present. In case the fax number of the selected receiver is not present, an error message, “Fax number is not present for the selected receiver is displayed.” On sending the fax, the Status changes from Approved to Sent which is displayed in a hyperlink. On clicking the hyperlink, the Message Events popup is invoked that displays the Send Type as Fax. Fax Cover Sheet gets displayed on selecting a template in the property, bizfax.BL.coversheet.template and sending a Fax through Fax mechanism from Claim Letters screen. Selected Template can be removed from the property by clicking on the Clear link. By default, template selected in the property, bizfax.BL.coversheet.template is same as bizfax.LT.coversheet.template property. Note: If the HylaFAX property prognocis.fax.hylafaxapi is turned On from the Properties Master screen, then the documents are sent via the HylaFAX functionality. In this case, the status of the order can be seen by clicking on the Sent hyperlink, which invokes the Status popup. Email: Click on this icon to email the selected Letters to the Provider, Insurance, Employers, Attorney, Adjuster etc. On clicking the icon, a warning message, “Sending patient health data over email is not advisable for HIPAA compliance reasons. Do you want to continue? Non secured email recipient: <email address of the receiver>” is displayed. On clicking the Ok button, the receiver gets 2 emails. One contains the letters in form of attachments and the other one with a message, “<Password> is the password to open an attachment of the mail with subject, 'No Subject' from PrognoCIS - Electronic Medical Record System.” If the email id of the sender/receiver is missing, then on clicking the Email icon, an error message, “Cannot send as the Email ID of the sender/receiver is missing” is displayed. On successfully sending the email, the Status changes from Approved to Sent which is displayed in a hyperlink. On clicking the hyperlink, the Message Events popup is invoked that displays the Send Type as Email. Share on Portal: On clicking this icon, Select Portal popup is invoked. This popup displays the Portal names that are configured for the client. In Front of every Portal name, a toggle button is provided. Users can turn the button On for the Portals where the selected documents need to be shared and click on the Save button on the popup to share the documents.After selecting the documents that need to be shared, it is necessary to save them by clicking on the Save button displayed at the bottom of the screen. If a User tries to share the documents without saving them, then on clicking the Share on Portal icon, “Cannot be shared to portals without saving” message is displayed. If there are no portals configured for the User, then on clicking the Share on Portal icon, the popup displays a message “Not applicable for sharing.” On successfully sharing the letters on portals, the Status changes from Approved to Send which is displayed in a hyperlink. On clicking the hyperlink, the Message Events popup is invoked that displays the Send Type as Portal. |